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LMS Consultant

 

Job description

Roles and Responsibilities

Act as primary point of contact for LMS administrative support tasks such as:

  • Set-up user and administrator accounts and maintain appropriate access
  • Troubleshoot all system admin issues and tasks
  • Add or edit entities in the system (users, items, schedule offerings, content objects,

objective, domains, etc.)

  • Create, test, troubleshoot online content
  • Set-up and work with assignment profiles, large scale course deployments, curricula,

and retraining periods

  • Troubleshoot and resolve access issues
  • Generate system reports and run custom reports
  • Design and implement content deployment strategies, using automated process,

and/or assignment profiles.


  • Train other administrators on key system functionality, administrative tasks and processes.
  • Work with the client to standardize, streamline and coordinate business and system

processes. Understand, document, and clearly communicate these business processes to

both client stakeholders and internal teams.

  • Support system implementations or upgrades by participating in UAT to test and analyze

system functionality and document results.

  • Work independently with users to define tasks and drive those to completion.
  • Interpret client business needs and translate those into practical system application and

operational requirements, utilizing strong analytical and product management skills.

  • Participate in client meetings related to support, modifications, configurations and

customizations.

  • Evaluate requests and determine the level of support and documentation required. Engage

and work with other team members to resolve issues.

  • Work with the Project Manager to plan and estimate requests.
  • Serve as liaison between client and technical resources as required; escalate issues through

the proper channels and work with escalation point person to achieve issue resolution.

  • Troubleshoot content integration issues to conduct root cause analysis and recommend or

provide a resolution when possible.

  • Convert PowerPoint documents into online content that can be loaded into the LMS using

Captivate, Articulate or other authoring software.

  • Maintain ongoing system documentation.

CERTIFICATION IN LMS IS MUST


Desired Candidate Profile


3 or more years of experience supporting a Learning Management System.

  • Certification in LMS is must.
  • Certification and experience in Employee Central is preferred.
  • Knowledge of technical data processing procedures, policies, and best practice
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Ability to support and engage in multiple initiatives simultaneously
  • Ability to work both independently and within a team environment
  • Ability to problem-solve creatively and analytically in a fast-paced environment

  • Takes initiative to stay current on latest products, system releases, processes, and industry

trends

Experience administering the SuccessFactors LMS

• Content testing experience

• Familiarity with AICC and SCORM protocols

• Familiarity with SharePoint and/or issue ticket tracking tools

Perks and Benefits


About Company

combines the power of domain, enterprise and digital technologies to reimagine business processes for customers and their ecosystem


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